Useful Contacts for Visiting Pompeii

This page provides the main contact details for the Pompeii Archaeological Park and the City of Pompeii, together with information about assistance for tickets and tours booked through links on this website.

Pompeii Archaeological Park

For information about admission, visitor services, accessibility and visiting arrangements, contact the Pompeii Archaeological Park directly.

Visitor information: +39 081 8575 347
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Administrative offices switchboard: +39 081 8575 111
Management and Administrative Offices: Via Plinio 26, 80045 Pompeii, Naples, Italy
Tourist information office: Via Villa dei Misteri 2, 80045 Pompeii, Naples, Italy

Visit the official Pompeii Archaeological Park contact page

The Archaeological Park cannot provide assistance with changes, cancellations or refunds for tickets and tours purchased through external booking platforms.

City of Pompeii

For information about municipal services and the modern city of Pompeii, contact the Municipality directly.

Switchboard: +39 081 8576 111
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Certified email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: Piazza Bartolo Longo 36, 80045 Pompeii, Naples, Italy

Visit the official City of Pompeii website

Assistance with Tickets and Tours

PompeiiGuidedTour.it is an informational and promotional website. Bookings, payments and after-sales assistance are managed by the booking platform or tour operator shown during the reservation process.

When you book an entrance ticket, guided tour or day trip through one of the links on this website, check the confirmation email and voucher received after completing your purchase.

The voucher normally contains:

• your booking reference;

• the meeting point and starting time;

• the tour operator’s contact details;

• instructions for requesting assistance;

• cancellation and rescheduling conditions.

For issues involving payments, missing vouchers, changes of date, cancellations or refunds, contact the customer service team or tour operator indicated in your booking confirmation.

The Pompeii Archaeological Park and the editorial team of this website cannot change, cancel or refund bookings managed by external companies.

Contact PompeiiGuidedTour.it

To report an error on the website, suggest a correction or ask a question about the published content, use email address This email address is being protected from spambots. You need JavaScript enabled to view it. 

The editorial team can provide clarification about the website’s content but cannot directly manage payments, booking changes, cancellations or refunds for purchases completed through external platforms.

PompeiiGuidedTour.it is an informational and promotional website managed by Tiberio Gracco.
VAT number: 05674470652